The volunteers are the backbone of IFOTES and every helpline. The YOUThES project's aim is to exchange information, best practices and and develop new strategies for recruitment, motivation, skills enhancement and appropriate mentoring of young people in crisis support.
The aim of this project was to lift the treasure of listening skills in the field of listening centres in Europe, to put together best practice experiences under scientific criteria and to set up a 120 hours training to educate the basic competences in listening for everyone. The effectiveness of the training has been measured using scientific based assessments.
TES volunteers were invited to take part in the 1st international survey addressed to all TES volunteers and professionals.
The invitation to fill in the questionnaire was sent to the almost 22.000 volunteers and 1.000 professionals (managers, secretaries, trainers, supervisors, other staff) who are presently active in the 334 centres of the 31 Associations and Federations member of IFOTES.
The QuaLiS project was part of the GRUNDVIG program for life-long-learning. GRUNDVIG is a program of the European Union in the field of adult education.
Best-Practise in Qualifying Listening Skills to promote Emotional Health
The aim of the project was to confront and improve the different intervention modalities adopted when answering calls for help from maltreated children, adolescents and women, and develop common networking systems of Telephone Emergency Services and public emergency services.