About

IFOTES is an international federation founded in 1967 that brings together National Associations of Telephone Emergency Services which offer emotional support, immediately accessible to any person suffering from loneliness, in a state of psychological crisis, or contemplating suicide.


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Vision and mission

IFOTES strives to promote, in all sectors of society, an attitude of mutual listening and the awareness of the importance of emotional health and listening skills.

IFOTES’ mission is to promote the work of helplines and the exchange of experiences amongst its national members by organizing congresses, trainings sessions and seminars, which contribute to the quality of the service offered. 

It also supports all efforts to create telephone emergency service centres and national associations worldwide.

IFOTES maintains relationships with organizations sharing the same concerns, such as the World Health Organization (WHO), the International Association of Suicide Prevention (IASP), and the other international organisations of helplines, member of the World Alliance of Crisis Helpines (WACH).


Norms and Statutes

INTERNATIONAL NORMS OF LISTENING SERVICES

  1. Telephone Emergency Services are available, at any time, to any person wishing to make contact, regardless of his/her age, sex, religion or nationality.
  2. Any caller has the right to be listened to and respected regards of his/her beliefs, convictions and personal choices.
  3. Listening is offered in a welcoming and open attitude and the listener's golden rule is never to impose any obligation to the caller.
  4. The contents of a call are highly confidential within the Branches, especially with regard to any information pertaining to private lives.
  5. During a telephone conversation, the listener should remain strictly anonymous and the caller has the right to remain anonymous.
  6. Branches work on a voluntary basis, listeners having been selected, trained and supervised with a view to constantly improving their listening competence.
  7. Emergency Telephone Services are entirely free of charge to the caller.

Facts & Figures


347
Telephonic Emergency Services Centres

mostly in Europe

33
Associations and National Federations from 25 Countries

are members of IFOTES

over 20.000
Trained volunteers

who provide the service

over 800
Professional workers

support the volunteers in the centres

4.000.000
Phone calls

every year

41.000
Email contacts

every year

50.000
Chat contacts

every year

over 30.000
Face to face

meetings


Organization


Discover how IFOTES works: General Assembly, International Commmitee, Executive Committee, ...

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IFOTES Europe

IFOTES Europe e.V. is a registered charity foundation, devoted to support the European projects of IFOTES
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ARTESS

Association for Research and Training on Emotional Support Skills  
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Milestones

FIRST HELPLINES IN EUROPE

The first help-line with volunteer listeners in Europe started in London in 1953, thanks to the original intuition of Rev. Chad Varah. The Association of “the Samaritans” was founded.

Other help-lines follow in the main European cities:

  • 1956 - Telefonseelsorge in Berlin
  • 1957 - Die Dargebotene Hand in Zurich
  • 1958 - Telefonische Hulpdienst in Rotterdam
  • 1958 - Kirkens Nattjeneste in Oslo
  • 1959 - Tele-Accueil in Brussels
  • 1960 - SOS Amitié in Paris
  • 1963 - Telefono Amico in Florence


IFOTES START and DEVELOPMENT

The history of IFOTES is closely related to the prevention of suicide. It began in the 60s in Geneva and finally, after almost 7 years of exchanges between the founders, in 1967 IFOTES officially came into being. The Statutes and the International Norms were conceived and accepted by all members. They were reformulated in 1973 and readjusted in 1994, 2000 and 2010 but are still in force.

The founders allowed each member country to keep its own way of working, but prohibited all tendencies to influence the caller. In essence:

The Telephone Emergency Services are not a new social service but a particular attitude that cannot be found in talking to a minister, a doctor or a social worker.

Aims and methods of work were laid down and particularly the principles of the Federation. These dealt with important matters such as:

  • the 24-hours availability of the services to people in distress who may be suicidal
  • confidentiality
  • the possibility for the caller to remain anonymous (whether he calls on the telephone or in person )
  • the selection and the training of the volunteers
  • the refusal to exercise pressure of any kind, whether religious, political or ideological on either callers or volunteers.

The countries represented in IFOTES in 1967 were: Austria, Belgium, Denmark, Finland, France, Italy, the Federal Republic of Germany, Great Britain, Norway, Sweden and Switzerland.

Other countries have joined IFOTES over the decades, and some have withdrawn, to form the present International Federation of 30 national Associations based in 20 countries.

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