International Federation Of Telephone Emergency Services

We bring together National Associations of Telephone Emergency Service

IFOTES is an international federation founded in 1967 that brings together National Associations of Telephone Emergency Service which offer emotional support, immediately accessible to any person suffering from loneliness, in a state of psychological crisis, or contemplating suicide.

24/7 hours EMOTIONAL SUPPORT offered by trained volunteers

Those who call benefit from a genuine human relationship based on non-judgmental listening, offered by experienced trained volunteers. This support is entirely confidential and free of charge.

We promote the exchange of experiences amongst our national members

IFOTES’ mission is to promote the exchange of experiences amongst its national members by organizing congresses, training sessions and seminars, which contribute to the quality of the services offered by its members. It also supports all efforts to create telephone emergency service centres and national associations worldwide.


Monday, 11/27/2017

Call to fill in the questionnaire of the project YOUThES - Recruiting young volunteers for crisis help-lines

Call to young people who are already involved in crisis helplines or might become volunteers: please fill in this questionnaire . We are interested in your opinion for developing our services.

» Read more
Thursday, 07/13/2017

IFOTES 1967- 2017: 50 years of providing emotional support

This year IFOTES celebrates its 50th anniversary, being started in Geneva in 1967 by the first European helplines that were already established in national federations in their respective countries. 

To celebrate this communit IFOTES has produced a short 20 minute movie, watch it now.

» Read more