347 Telephonic Emergency Services Centres, mostly in Europe
33 Associations and National Federations from 25 Countries are members of IFOTES
Phone calls: 5'000'000 p.a.
Internet (e-mail – chat): 150'000
Face to face: over 30'000 meetings
Over 21'000 trained volunteers who provide the service
Over 800 professional workers support the volunteers in the centres