FACTS & FIGURES WORLDWIDE

Over 600 Telephonic Emergency Services Centres
mostly in Europe, have joined together in our umbrella organisation

32 National Federations from 28 Countries
are members of IFOTES

Phone calls: over 4 million
Internet (e-mail – chat): over 15.000
Face to face: over 90.000
are contacts and conversations with callers in 2002

Over 30'000 voluntary workers
carefully trained from 6 to 12 months to insure the Telephone Emergency Services

Over 600 professional workers
support the volunteers in the centres