Facts & Figures

FACTS & FIGURES WORLDWIDE

347 Telephonic Emergency Services Centres, mostly in Europe

33 Associations and National Federations from 25 Countries are members of IFOTES

Phone calls: 5'000'000 p.a.
Internet (e-mail – chat): 150'000 
Face to face: over 30'000 meetings 

Over 21'000 trained volunteers who provide the service

Over 800 professional workers support the volunteers in the centres

Data 2012