IFOTES is an international federation founded in 1967 that brings together National Associations of Telephone Emergency Service which offer emotional support, immediately accessible to any person suffering from loneliness, in a state of psychological crisis, or contemplating suicide.
Those who call benefit from a genuine human relationship based on non-judgmental listening, offered by experienced trained volunteers. This support is entirely confidential and free of charge.
IFOTES’ mission is to promote the exchange of experiences amongst its national members by organizing congresses, training sessions and seminars, which contribute to the quality of the services offered by its members. It also supports all efforts to create telephone emergency service centres and national associations worldwide.
Listening at Christmas - video. With best wishes to everyone and all volunteers who will be listening and providing the service during Christmas time.
In this edition of the newsletter: TESVolSat survey on satisfaction and motivation of TES volunteers and professionals, data 2013, developments in communication and tools for members. Merry Christmas and Happy New Year!
Launch of the 1st international survey on motivation and satisfaction of TES volunteers and professionals.