IFOTES is an international federation founded in 1967 that brings together National Associations of Telephone Emergency Service which offer emotional support, immediately accessible to any person suffering from loneliness, in a state of psychological crisis, or contemplating suicide.
Those who call benefit from a genuine human relationship based on non-judgmental listening, offered by experienced trained volunteers. This support is entirely confidential and free of charge.
IFOTES’ mission is to promote the exchange of experiences amongst its national members by organizing congresses, training sessions and seminars, which contribute to the quality of the services offered by its members. It also supports all efforts to create telephone emergency service centres and national associations worldwide.
Telephone counselling as part of a worldwide initiative for crisis intervention and emotional support
The kick-off meeting of the new EU project led by IFOTES Europe took place last November in Hagen (Germany).
The project aims to map the best practice in emotional health training and to identify competences and abilities to certify listening skills.